Employer Vacancies

IT Technician - ONSITE (visiting clients)



Company Name: Intellect

Location of Position: Enniscorthy

Company URL: https://intellect.ie/


Number positions: 1

Vacancy Type:

Duties: IT Technician - ONSITE (visiting clients)

Do you hold a Full driving licence ? Are you a potential IT Technician able to help our business through your hardware support expertise? Are you an IT Technician who is eager to use and grow your technological skills? Are you a looking to join a team where there are clear progression paths and ample career development opportunities?

The role in brief: Our client is one of Ireland’s largest and most successful ICT solutions and services providers. They have been at the forefront of technology innovation in Ireland for forty years. Our client in Enniscorthy is welcoming applications for the position of IT Technician within their experienced team. This is an mid level role where you will have the potential to develop either in customer service management or technical support engineering.

The IT Technician will have a desire to work in the continually advancing IT industry and have an interest in technology. The IT Technician will have a positive impact on customers as a point of contact for support issues.

Key Responsibilities and Deliverables:

  • To move between and visit customer sites as required
  • To ensure customer queries are resolved in a professional and timely manner
  • To change toners and long life consumables on Managed Print Customer sites
  • To continuously update customers/Autotask tickets with regards to the status of their query or escalated technical issue
  • Provide on hand training with customers as required
  • To undertake troubleshooting activities where possible
  • To escalate any customer or technical issues that you cannot resolve
  • Complete scheduled preventative maintenance
  • To attend for scheduled customer help desk times
  • To complete daily checks regarding device health, cleanliness, and consumables usage
  • To provide on hand assistance when on a customer site
  • Complete consumables stock checks
  • To place consumables stock order as required
  • To mutually support colleagues in the achievement of goals
  • To be flexible to undertake such other duties as may be reasonably assigned by the management team.

This role will suit you if:

  • Full driving licence (Manual car)
  • Previous experience with Print Fleet Management & Managed Print Services software such as SafeCom, Jet Advice or similar is highly desirable but not essential
  • Relevant IT degree or equivalent
  • Desirable 2 years’ experience in a similar support role
  • Knowledge and experience working with Office 365 Firewalls / Switch knowledge
  • Knowledge and experience working with Windows operation systems
  • Excellent troubleshooting and problem-solving skills
  • Communication skills essential Computer hardware support experience
  • Proven team player Ability to work well under pressure
  • Strong ambition to progress and learn new technologies

Applicant Required

Target Discipline: IT, Electronics, Engineer

Level: Graduated

Additional Info: If you are a qualified candidate interested in this opportunity, please apply sending your cv by format .doc to info@intellect.ie

Application Procedure

Method application: If you are a qualified candidate interested in this opportunity, please apply sending your cv by format .doc to info@intellect.ie

Closing Date: 01-08-2023