Employer Vacancies

Motor Claims Handler - Wexford

10/11/2017

Company

Company Name: Zurich Insurance

Location of Position:

Company URL: https://www.zurich.ie/


Position

Number positions:

Vacancy Type: Current Vacancy

Duties: Zurich Overview: We are part of the worldwide Zurich Insurance Group, established in 1872 and headquartered in Switzerland. Our 55,000 employees across the globe serve customers in more than 170 countries, from individuals who need their homes, cars or lives insured, to providing risk management expertise and commercial insurance to many of the largest multinational companies on the planet. Our industry is a dynamic and fast-moving one, helping people and businesses keep pace with change, and the risks which emerge, on a global scale. Here in Ireland, we’re one of the largest insurers in the country, employing more than 1,000 people in locations in Dublin and Wexford. We have a great reputation in the marketplace here, with a long history of winning awards for our service excellence among brokers and customers. Team/Department Background/overview: The Claims team play a vital role in the Claims administration in Zurich. The team proactively manage the recovery of payments to ensure that money is reimbursed in a timely fashion. The team ensure that cases are managed appropriately. The team provide quarterly forecasts and proactively manage case reviews and referrals. Role Summary: This is an excellent opportunity for someone with strong communication skills to develop or further advance their career in Claims. Under close supervision to manage standard judgements based claims in the most effective, efficient way whilst delivering a customer centric claims service. The successful candidate will work in the Claims Team based in Zurich Centre, Wexford. Role & Responsibilities: •Administers, investigates and is responsible for settlement of material damage Claims •Negotiates fair settlement in line with Company standards •Liaises with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence •Is responsible of prompt handling of first and third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service •Reviews, resolves and proactively finalises claims within authority limits •Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators •Adheres to local regulatory and governance requirements throughout the life of the claim •Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers •Works as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes. •Gets involved in project or adhoc duties to support management


Applicant Required

Target Discipline:

Level:

Additional Info: Technical Skills & Knowledge & Education: Required: •A minimum of 2 honours in Higher Level subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Standard) or equivalent industry qualification •Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CII) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided •Strong verbal and written communication skills •Ability to recognise and understand appropriate legislative regulations •Working at all times lawfully and in accordance with pre-defined regulatory compliance •High level IT and administration skills Desirable: •The ideal candidate will have previous experience in a similar claims role of between 1- 3 years •Strong customer service skills focused on the delivery of quality customer service Competencies: •Demonstrate excellent communication and interpersonal skills, with a particular requirement for high quality telephony skills •Is able to work within a team environment focused on the achievement of both individual and team goals •Has an innovative approach to work, training and problem solving •Is able to multi-task •Is enthusiastic and flexible approach that includes the ability to self-motivate •Demonstrates quick learning capabilities and an aptitude for understanding the variable elements of insurance products •Demonstrates problem solving ability •Is able to prioritise and work to deadlines •Has the desire to learn and be flexible to business change


Application Procedure

Method application: Please complete your application online. https://www.zurich.ie/careers/ Job Code: 170001KR

Closing Date: 07-12-2017