IT Carlow Library

FAQs


How to use the library FAQs

Click on the questions you want answered. You may need to scroll down the page to find your question.

I can’t find the answer to my question in the F.A.Q’s, what do I do?

You can contact library staff directly at the library desk, by telephone: 059-9175760, by email at libdesk@itcarlow.ie or on our website under Support.

What are the library’s opening hours?

Term Time: Monday to Friday - 08:45 to 22:00, Saturday - 09:00 to 17:00
Out of Term: Monday to Friday - 09:00 to 17:00
Please note the opening hours of the Institute’s buildings are different to those of the libraries.

How do I contact library staff?

Phone numbers and e-mail addresses for all library staff are available on the Library Contacts page.

What is the library catalogue?

The Library catalogue is a web site that can be used to search for items in the library and online resources. Connect to the classic catalogue here »

How do I use the library catalogue?

Enter in the name of the book, the author, keyword or subject to find the book or subject area of your choice.  If searching by author, type the surname in first eg; Giddens, Anthony. Each item has been catalogued with a specific number to allow you to find its exact location on the shelf. Books of a similar subject are located near to each other, therefore it is advisible to always search the library catalogue to find the exact location.

What do the different location codes on the catalogue mean?

General Lending - items may be borrowed for up to one week at a time.
Short Loan Collection - items are in high demand therefore loans are restricted to over two nights or weekend loan only.
Reference Collection - items are for library use only and cannot be borrowed.
T&L Centre Collection - items can only be borrowed by staff and postgraduate students.
If the Location code includes Wexford or Wicklow this means the items are only available in these Campus Libraries.

What and where are Short Loan books?

Short Loan books are high-demand books that may be borrowed for 48 hours at a time. It is not possible to renew a Short Loan book. They are located on the ground floor and can be identified by an orange label on the spine of the book.

How do I find items using the location codes on the catalogue?

Make a note of the Shelf Number and Status on the library record. The Shelf Number tells you what number to look for on the item on the shelf. The Status tells you if the item is on the shelf, if there is a date under Status that item is on loan and is not due to be returned until that date.

How can I access e-books?

E-books can be accessed by searching the EDS web search service.

What is an Online Resource?

Online Resources are subscribed to items that are accessible online. Access to these resources is only available to registered users of the Institute.

Can I access the online resources from home?

If you are at home when searching the library’s databases you may be asked for authentication. In this case enter your name and student number. The same may apply when using EDS search at home.
To find a list of library databases click here »

How many books may I borrow? And for long?

Full-time students:
3 general lending books for 1 week
2 short loan collection books for 2 nights

Part-time students:
3 general lending books for 1 week
2 short loan collection books for 2 nights

Masters students:
6 books for 4 weeks

Academic staff:
10 books for 12 weeks

Non-academic staff:
10 books for 12 weeks

Reference material and journals may not be borrowed.

How do I access my Library account?

From the Library Homepage enter your details in the Login to Your Library Account option. Use your IT Carlow network username and password to log in.

Do I need my student card to borrow books?

Yes. You can borrow books at the library issue desk or by using the self-service machine as described below.

Do I need my student card to return books?

No. Return books at the library desk, or in the book return bin, (if no library staff are available), or by using the self-service machine.

What if I want to use the self-service machine?

The self-service machine is located near the library desk. To borrow a book touch the Borrow button on the screen and scan your ID card. Place the book on the coloured pad. The title of the book will appear on the screen, will turn green and there will be a ping sound. Press Finish/Receipt. The receipt will have the number of item (s) borrowed and the date the item (s) is due back in bold script.

To return a book touch the Return button on the screen. Place the book on the coloured pad. The title will appear in a bold box and there will be a ping sound. Press Finish. Please put returned books on the trolley by the machine.

May I borrow books during the summer holidays?

Yes, term-time loan periods still apply.

How do I renew my books?

Week loan items may be renewed 10 times. This can be done either in person at the library desk, at the self-service machine or online through the Library website using the Login to Your Library facility. The item will be extended by the normal loan period (e.g. one week). Library items will not be renewed if there are any outstanding fines on your account in excess of 5.00 euros, if the item is overdue or if another user has placed a hold on that item.

My books are overdue, what can I do?

Please return overdue items to the Library as soon as possible. Items can be returned to staff at the library desk, by using the self-service machine or by putting them in the book-drop bin at the library desk.

What are the charges on overdue items?

Overdue week loan items incur a fine of 10 cent per item per day. Overdue items from the short loan collection incur a fine of 1.00 euro per item per day. Items cannot be borrowed if users have fines of 5.00 euro or over on their account.

I thought I returned my book but it was not checked in, what do I do?

Please contact library staff who can help resolve this.

I have lost a Library book, what should I do?

Please contact Library staff. If library material is lost or damaged you may be asked to pay replacement costs if the material is not found/badly damaged. The library will also accept a replacement copy of the material once it is in very good/excellent condition.

Why did I receive a bill for my checked out items?

When books on your account are overdue you will receive a notice by email or by post to inform you that your books are overdue. If there is a replacement cost of checked out items and you return the items you will not have to pay the replacement cost but you will have overdue fines for the days overdue. If you do not return the items on loan you will be liable for replacement costs.

What is a ‘Hold’?

A hold stops borrowed material from being checked out to anyone except the user who placed the hold.

How do I place a hold on an item?

Search the library catalogue. When you find the item you want to place on hold, click on the request button. Enter the details asking for your name and student number, which campus library you want to pick up the item from and a date after which your hold will be cancelled. When the item is available for collection, you will be contacted by e-mail to your college e-mail account. Items will be kept on hold for two days from when the email was sent. It is not possible to place a hold on reference, journals, or short-loan material. Holds can also be placed by asking library staff at the library desk.

I cannot visit the library in time to collect my held item within two days – what can I do?

Please contact library staff.

What is an Inter-Library Loan (ILL)? 

Books, journal articles or dissertations that are not available in the IT Carlow library may be requested from another library using the ILL facility.

How do I request an an Inter-Library Loan (ILL)?

Registered lecturing staff, final year and postgraduate students and can submit an ILL request form which is available at the library desk.

How will I know my an Inter-Library Loan (ILL) has arrived?

Requestors will be notified by email when the requested material has arrived and is available for collection.

How long can I have my an Inter-Library Loan (ILL)?

The loan period for books and other returnable material is decided by the lending library. The loan period may vary from 2 to 4 weeks.
The lending library may recall an item – in this case the item may not be renewed. Requests for renewal may be sought by contacting Barbara Kinsella in the library. Renewal is dependant on the lending library and the requester will be contacted as soon as possible whether this is possible. Please return material to the library desk, the self-service machine cannot be used for this facility.

How can I search past theses?

Click on Other Resources, Library and then Theses, select Campus (e.g. Carlow Campus to view theses held in Carlow, Wexford for those held in Wexford etc.). Click on the Title of Course you want to search. Click on desired title and make a note of the shelf number for library staff to find the thesis.

I am having difficulty accessing exam papers, what do I do?

Please contact Computing Services if you are having difficult accessing exam papers online. The library has the past three years of exam papers at the library desk. They may be borrowed for one hour at a time. There is a fine of 50 cent per item per hour overdue.

I have a question about putting money on my student account/computer facilities/printing/photocopying/scanning/WIFI in the library?

For any queries about putting money on your student account/computer facilities/printing/photocopying/scanning/WIFI in the library please contact the Computing Services department on the top floor.
Click here for more information »

Where can I find the latest newspapers?

The library subscribes to The Irish Times, The Irish Independent, The Financial Times, Irish Mirror, and The Carlow Nationalist. They are located on the ground floor. Daily newspapers are retained for 1 year, The Nationalist for 4 years.

I want to visit another academic library, what do I do?

Letters of admission to other libraries can be requested at the library desk. A letter allows you access another library on a specified date to consult resources in your subject area. Also, IT students can obtain a Reader Card from the library desk. This Reader card allows students to visit any of the Institute of Technology Partner Libraries. The card is valid for Reader Access Only to the following Institute of Technology Libraries: Athlone Institute of Technology, Institute of Technology Blanchardstown, Institute of Technology Carlow, Cork Institute of Technology, Dun Laoghaire Institute of Art, Design & Technology, Dundalk Institute of Technology, Limerick Institute of Technology, Galway-Mayo Institute of Technology, Sligo Institute of Technology, Institute of Technology Tallaght, Institute of Technology Tralee. Please note you must abide by the rules of the institution that you are visiting.

I am a member of the public can I join/use the library? If so how?

Library membership is automatic to all registered students of IT Carlow. Other types of membership is also available to interested members of the public. Please click here for more information »